Your customers live on WhatsApp, so that’s where order updates should land. QuicShop sends confirmations and tracking over WhatsApp and DLT-compliant SMS — no third-party tool needed.
Why DLT matters
In India, commercial SMS must go through DLT (Distributed Ledger Technology) registration — your sender ID and message templates have to be approved before they can be delivered. QuicShop handles delivery through DLT-compliant routes, so your order messages actually reach buyers instead of being blocked.
Connect WhatsApp Business
- Go to Settings → Notifications.
- Link your WhatsApp Business number and complete verification.
- Turn on DLT-compliant SMS as a fallback for customers who don’t use WhatsApp.
Register your DLT templates
QuicShop ships ready-made templates for the common order events. Submit your sender ID and these templates for DLT approval (a one-time step), then they’re live for every order.
Choose which updates to send
Pick the moments your customers hear from you:
- Order confirmed — right after checkout
- Shipped — with the tracking link
- Out for delivery and Delivered
Test a notification
- Place a test order using your own number at checkout.
- Check that the order-confirmed message arrives on WhatsApp and SMS.
- Ship it and confirm the tracking message arrives.
Frequently asked
What is DLT and why does it matter?
In India, commercial SMS must go through DLT registration — your sender ID and templates need approval before messages can be delivered. QuicShop uses DLT-compliant routes so your order messages reach buyers.
Can customers order inside WhatsApp too?
Yes. The same WhatsApp connection powers catalogue browsing, ordering and festival campaigns to your customer list.
See QuicShop set up for your store
GST, UPI, WhatsApp and shipping built in — from ₹2,999/month. We onboard every seller personally.